What is Silat Collections?
Silat Collections is an online shopping store offering trendy clothing, fashion accessories, gadgets, mobile accessories, bike accessories, and lifestyle products, all at affordable prices and premium quality.
Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery across Pakistan for most products. Some orders may require advance payment (high-value or customized items).
How long does delivery take?
Delivery time usually takes:
- 3–5 working days for major cities
- 5–7 working days for small towns & remote areas
Shipping times may vary depending on courier load or weather conditions.
What are the shipping charges?
Shipping charges vary based on product size/weight and your city.
Most orders fall between Rs. 150 to Rs. 300.
How can I track my order?
Once your order is shipped, you will receive a tracking number via SMS or email.
You can track it using our Track Order page or the courier’s website.
What is your return & exchange policy?
We offer a 7-day return or exchange policy.
You can apply for a return/exchange if:
- Product is damaged
- Wrong item received
- Wrong size or color (not as shown)
- Product is unused & in original packaging
Visit our Refund & Return Policy page for details.
Do you offer refunds?
Yes, if your return request is approved, you will receive a refund through:
- Bank Transfer
- JazzCash
- Easypaisa
(Refund time: 3–7 working days)
Are the products original?
Yes, all products listed at Silat Collections are carefully sourced, quality-checked, and delivered exactly as described.
How can I contact customer support?
You can contact us through:
- Email: support@silatcollections.com
- Phone/WhatsApp: +92 310 7415165
- Or use the Contact Us form on our website.
What payment methods do you accept?
We accept:
- Cash on Delivery
- JazzCash
- Easypaisa
- Bank Transfer
- Debit/Credit Cards (if enabled)
Do you offer discounts or sales?
Yes! We frequently run seasonal sales, special offers, and discount campaigns.
Follow us on Facebook, Instagram, and TikTok to stay updated.
Can I change or cancel my order?
Yes, you can modify or cancel your order before it is shipped.
Once dispatched, changes cannot be made.
Do you deliver nationwide?
Yes, we deliver all over Pakistan through trusted courier partners.
What if my package is lost or delayed?
If your order is delayed or missing, contact our support team.
We will coordinate with the courier and resolve the issue promptly.
Are the product images real?
Yes, all images are real and represent the exact product you will receive.
However, slight color variations may occur due to lighting and screen settings.